7 conversation mistakes executives don't realize they're making
You can be exceptional at what you do and still be the reason people on your team stop telling you the truth. Here are seven ways it happens.
You can be exceptional at what you do and still be the reason people on your team stop telling you the truth.
Here are seven ways it happens.
1. Your meetings are really just announcements.
You call a meeting, but you do most of the talking.
You tell your team what you have decided, what is happening next, and what you need them to do. You do not ask many real questions.
The problem is that your team is in the weeds. They can see problems, patterns, and opportunities you cannot see from where you sit.
If you are always the smartest person in the meeting, you might be wasting the talent you hired.
2. You reward the loudest people in the room.
The extroverts speak first. The confident people interrupt. The quieter people get talked over.
And you let it happen.
Some of the most observant people on your team may also be the least likely to fight for airtime. When you do not create space for them, you miss some of your best ideas.
Eventually, they stop trying.
Not because they have nothing to say.
Because you taught them it was not worth saying.
3. A client tells you they are worried, and you tell them why they should not be.
You think you are reassuring them.
They feel dismissed.
They did not need you to immediately explain why the problem was not a big deal. They needed to know that you understood why it felt like a big deal to them.
Solve the problem, absolutely.
But make sure the client feels heard before you start proving that you are right.
4. You forget how much courage it took for an employee to confront you.
Most employees do not bring concerns to their boss on a whim.
They have already thought about it. A lot.
They have wondered whether they should stay quiet. They have considered how you might react. They decided the problem was serious enough to risk an uncomfortable conversation with the person who signs their paycheck.
If you dismiss them or get defensive, they will remember.
Next time, they may not tell you.
And when good employees stop telling you the truth, they often start planning their exit.
5. You judge people for not reacting the way you would.
Someone freezes during a crisis. Someone needs more time to process. Someone gets upset about something that would not upset you.
And you cannot understand it.
But your reaction is not the correct reaction. It is simply your reaction.
Everyone walks into the room with a different history, different pressure points, and a different nervous system.
You do not need to understand someone’s reaction immediately.
You do need to get curious before you get judgmental.
6. You make jokes your team cannot safely admit they hate.
You tease someone. Everyone laughs. You assume the joke landed.
Maybe it did.
Or maybe they laughed because you are the boss.
Power changes what laughter means. People will often play along before they risk looking sensitive, difficult, or unable to take a joke.
Do this often enough and your team learns to hide their real reactions from you.
Now you have a room full of people laughing at your jokes and hiding what they really think.
That can cost you money, clients, and credibility.
7. You punish people for telling you what you do not want to hear.
You have a vision. Your team sees a problem with it.
They bring it to you, and your nervous system takes over.
Maybe you get angry. Maybe you become visibly irritated. Maybe you go quiet and turn ice cold.
Either way, your team gets the message:
“Do not challenge me.”
You hired smart people because you wanted their expertise. That expertise is useless if they are afraid to disagree with you.
You are excellent at what you do.
You are also not always right.
If your team has to protect your ego, they cannot protect your vision.